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Oracle Corporation Home Page
http://www.oracle.com |
This Web site is the starting point for general information on Oracle Corporation. |
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Oracle Education
http://education.oracle.com/ |
Customers come to Oracle Education with a variety of needs. You may require a complete curriculum based on your job role to enable you to implement new technology. Or you may seek an understanding of technology related to your key area of responsibility to help you meet technical challenges. You may be looking for self-paced training that can be used as an ongoing resource for reference and hands-on practice. Or, you may be interested in an overview of a new product upgrade. Whatever your training need, Oracle Education has the solution. |
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Product Availability
infowin@us.oracle.com |
Send an e-mail to request information on future product releases on Oracle for Windows NT. |
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Oracle Support Services Web Page
http://www.oracle.com/support/ |
This site is the starting point for all support information. From this Web site, you can access information such as free installation support, support service descriptions, sales office phone numbers, documentation sales, as well as current interest items. Also, from this site, you can link to the major areas outlined below: |
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OracleMetaLink
http://support.oracle.com/ |
This site provides BRONZE, SILVER, and GOLD customers with the ability to resolve technical issues by accessing repositories of technical support solutions. This service has recently been enhanced to enable United States customers to track the progress of Technical Assistance Requests (TARs) being resolved by Oracle. You can register for MetaLink by navigating to:
http://support.oracle.com/
and choosing the Registration Page link. |
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Oracle Global Customer Service
http://support.oracle.com/client_relations/ |
This is Oracle's customer service department, which handles issues ranging from locating CPU Support Identification (CSI) numbers, and issuing product upgrades and returns, to providing product release information and conducting proactive customer visits. If you visit this site, you can receive answers to frequently asked questions and can register for the SupportNotes CD-ROM. |
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Oracle SupportInSite
http://support.oracle.com/insite/ |
Visit this site when you want a better understanding of Oracle Support Services's resources, or when you want to find out how to enhance your experience with the support organization. You can find out how to locate information such as support bulletins, bug queries, solutions articles, and white papers.
You can also find out about accessing TAR management reports and Fax on Demand services. In addition, SupportInSite is also available on CD-ROM and can be ordered through the Global Customer Service Web site. |
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US Customer Visit Program (CVP) |
This program was established to help Oracle customers understand and obtain maximum benefits from the support services they have purchased. The visit program includes presentations, demonstrations, helpful tips on working more effectively with Oracle Support Services, and a comprehensive overview of Oracle's electronic support services.
Interested customers should contact their Oracle account manager or license sales representative and instruct them to complete the "customer visit nomination" template in Oracle's internal e-mail system. |
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SupportNews
http://www.oracle.com/support/supportnews/html/index.html |
You can find out all the latest news and information about Oracle Support Services's vast array of products, programs, and customer-oriented accomplishments by reading SupportNews. SupportNews is not a technical journal. This publication is a practical newsletter packed with informative articles written by expert Oracle staff and specialists. SupportNews is published quarterly and mailed to more than 41,000 customers across the United States of America. You can view the electronic version of SupportNews on the Web. |
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Virtual Support Analyst (VSA) |
This is an automated e-mail response system that allows access to Oracle Support Services' databases through any e-mail server connected to the Internet. VSA is available to all United States Oraclemetals customers and is available 24 hours a day, 7 days a week, 365 days a year. Once registered with your supported CSI Number, VSA enables you to do the following:
- Create, update, query, and close TARs
- Query bugs
- Query bulletins
- Request TAR Management Reports
- Request software updates
For more information on VSA and instructions on how to register, send an e-mail to vsa@us.oracle.com. In the e-mail, enter:
- help
- topic: subscribe
- stop
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